To ensure that the ordered product is eligible for return, you must understand that the item shall remain unused and provided back in the same condition in which it had been received. Besides, it should also feature the original packaging.
It is solely the responsibility of the buyer to adequately inspect the goods once purchased upon arrival and prior to undertaking the installation process. Please note that, absolutely under no circumstances the purchased good can be returned in case it has been installed. We expect that the central support team of Stonemart™ India is intimated about the complaint as soon as the purchase order has been received, so that the process of investigation shall be commenced immediately.
Please note that we at Stonemart™ India do not accept the claims in association with the variations in veining, colour, shading and texture of the surface. As we offer the products made from naturally excavated stones, the variations always remain inherent in nature. It is primarily because of these natural variations that the uniqueness, elegance, and natural beauty of our stone products remain intact. The product blending is always done by mixing the pavers from all the crates that have been supplied. It results in the natural stone variations that occur right from crate to crate and are blended harmoniously during the initial phase of installation.
It is worth to note that the displayed samples are meant for the illustration purpose only and there is no guarantee or warranty for the purchased products in relation to the colour, shading, veining, and surface texture as shown in the sample image.
The refund policy comes into application when you return the product received and send you an email to notify about the same. Thereafter, as per the service policies at Stonemart™ India, the decision related to the approval or rejection of your refund shall be taken. Once it gets approved, then the refund will be processed, and the credit will be applied only to your credit card or the original mode of payment, and that too within a specific number of days.
If you have not received the refund within the stipulated period, then it is suggestive to check and verify your bank account once again. If there is no update in the statement, then it is the time to contact your credit card company, as it may take a bit of time before your concerned refund is officially posted. Of the update is still negative, then you can get in touch with our support team and post your grievance there. If there is any discrepancy that can be handled from our end, then we are surely going to help you out in the same regard.
Additionally, the refund policy is applicable to the regular priced items only and not over the sale items. Please confirm about the same from our service representative prior to the confirmation of the order. The return of the product shall only be done to our warehouse address only and the shipping costs will stay non-refundable under all circumstances.